GENERAL INFORMATION
Why is Toggle changing its brand to 21st Century?
This transition reflects our commitment to delivering a streamlined, intuitive experience—centered on what matters most to our customers.
Whether you were previously with 21st Century or started with Toggle, this change is designed to bring you the best of both worlds: trusted coverage and service.
Will this change affect how the company operates?
No. While the name is changing, our values, service standards, and commitment to you remain the same. You’ll continue to receive the same dependable coverage and support — just under a different name.
How will I receive information about this change?
Look out for your renewal packet, which will contain additional information regarding this change and any required actions. Depending on your communication preferences, the renewal packet will be sent by email or mail.
POLICY & COVERAGE
Will my coverage change?
No. The same policy coverage will still be available. We recommend you review your Renewal Declarations Page to help confirm that those are still the coverages and deductibles you want.
You only need to contact us if you want to make changes.
Will I get a new policy number?
Yes. You’ll receive a new policy number that’s different from your previous Toggle or 21st Century policy number. The new policy number will be provided in your offer of renewal documents.
When will I receive my updated 21st Century policy documents?
You’ll receive your new documents approximately 30-45 days before your renewal date. Your communication preferences and USPS mail delivery timelines may impact when you get your documents.
When can I log into my 21st Century policy?
Once you’re notified that your 21st Century renewal documents are available, either through email or mail, you’ll be able to access your 21st Century policy online Login to your 21st Policy.
PRICING & PAYMENTS
Will my automatic payments continue?
No, not without re-enrollment. If you were previously enrolled in automatic payments with your Toggle policy, you are required to re-enroll in AutoPay with your 21st Century policy. As a result, you have been removed from automatic payments. You can simply re-enroll by logging into 21st.com, entering your payment information and completing the enrollment process. To ensure your deduction is processed on the due date and to avoid making a manual payment, please enroll at least 10 days before your renewal effective date.
If I'm not set up for automatic payments, how do I make a payment?
Please login to 21st.com to make your renewal payment or review your enclosed bill in your renewal packet to find additional ways to pay. You will need to re-enter your payment information before submitting your payment online.
Will I be able to pay for my 21st Century policy the same way I did for my Toggle policy? Yes, all payment options offered with Toggle will be available with 21st Century.
Can the policy payment due date be changed?
No, payment due dates cannot be changed. However, you can update your payment method and bill plan as needed.
Will my discounts remain the same?
Discounts and eligibility criteria will remain the same with 21st Century. Please check the Declarations page of your renewal offer for details on discounts applying to your policy.
ACCOUNT ACCESS & ONLINE SERVICES
Can I still log in using my current Toggle credentials?
Yes. You’ll be able to use your Toggle username and password to access the 21st Century self-service portal (21st.com) — no need to re-register.
Please note: once you received notification of your 21st Century Renewal, you will no longer be able to access your Toggle online account. For any questions relating to your Toggle policy, call us at 888-887-1149.
Will the website or login experience change?
You’ll now access your policy through 21st.com.
The site will reflect the 21st Century brand and will continue to offer you an easy way to manage your policy.
Where do I go to manage my policy?
It’s simple and easy, just use your same username and password that you used with Toggle.
Is there a mobile app I need to download?
No. There is no mobile app for 21st Century. All services are available through the website or contact center.
How do I add a new vehicle to my policy during the migration?
If you need to make changes to your policy before your 21st Century renewal effective date, please call us at 800-241-1188.
How do I get my new ID Cards?
Your ID cards will be included in your renewal packet.
Will I receive documents in the mail?
We do our best to conserve paper and provide real-time updated documents in your self-service account. If you haven’t opted into our paperless program, you will still get your documents in the mail. But we highly recommend going paperless – live cleaner, with less clutter while having the most up-to-date policy info at your fingertips. It’s simple and easy!
CLAIMS & ROADSIDE ASSISTANCE
How do I file a claim with 21st Century?
You can file a claim online by visiting 21st.com and navigating to the report a claim option on the home page. To file by phone, please call 888-244-6163.
What’s the number for Roadside Assistance?
If you need help on the road, call:
- Roadside Assistance: 800-439-5587.